Send CSAT or NPS on 3/4/10 scale over whatsapp and Instagram

Typical use cases

1. Send CSAT survey on chat ticket closure (Whatsapp and Instagram)
2. Send NPS (5 or 10 scale) on order delivery

Refer the standard library flows to make these live with one click

Analytics

Monitor overall and agent wise performance (see images below)

https://dashboard.bik.ai/analytics/v2?tab=inbox

https://dashboard.bik.ai/analytics/reports

<aside> 💡 Please note that BIK CSAT/NPS analytics will only consume data from the pre defined CSAT/NPS blocks. Users can also add standard QRB/List message to capture responses and see data on NLA (node level analytics)

</aside>

<aside> 💡 Intercom link of this article

</aside>