- Cancel trigger can be used to stop the execution of any Journey for that user, if a particular event happens.
- So essentially we can set another event as a trigger to cancel the execution of a Journey.
- Brands can setup Cancel triggers, while setting the main configuration for a trigger.
- For example, in the above scenario, currently there is no trigger set to cancel this Journey.
- The main trigger for this Journey is ‘Abandoned cart’.
- We have set ordered event as a cancel trigger for this Journey.
- So now, if an ordered event gets triggered for a particular user, then execution of this Journey for that user, will stop.
- You can also set multiple events as cancel triggers. If any one of them gets triggered during the Journey execution, then the Journey for that user will be canceled.
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